Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

General Manager, Hawthorn Dining Room & Bar 

As General Manager of Hawthorn Dining Room & Bar, located within the iconic Fairmont Palliser Hotel, you will be responsible for leading the continued revitalization of this newly renovated space. You will curate an elevated experience for both guests and colleagues by demonstrating strong leadership, strategic foresight, and a commitment to innovation. With a proven track record of excellence in hospitality, you will inspire your team to consistently deliver exceptional service and ensure every guest visit is memorable and impactful.

Reporting to the Director of Food & Beverage, the General Manager of Hawthorn Dining Room & Bar will be responsible for the following key duties and responsibilities (including but not limited to):

• Oversee daily operations of Hawthorn with a strong and visible presence on the floor, leading by example to ensure excellence in guest service.
• Partner closely with the Restaurant Chef to ensure seamless coordination between Front and Heart of House operations.
• Collaborate with the Restaurant Chef, Head Bartender, and Mixology team to develop and maintain all restaurant menus in alignment with the venue’s overall concept and brand guidelines.
• Engage proactively with guests to gather feedback, address concerns, and transform any service recovery moments into positive experiences.
• Monitor guest cues and behavior to identify and mitigate potential service issues before they arise.
• Ensure full compliance with Alberta liquor laws and responsible alcohol service in accordance with ProServe regulations.
• Recruit, onboard, and train new colleagues while fostering a culture of growth, learning, and high performance and ensuring our Fairmont service standards are met.
• Lead and support the team in delivering service that meets and exceeds brand standards.
• Promote internal talent development and succession planning through mentorship and performance management.
• Champion innovation and contribute to redefining Calgary’s culinary scene through creative programming and community engagement.
• Drive top-line revenue and profitability through strategic planning, promotions, and operational initiatives aligned with the restaurant’s concept.
• Manage Hawthorn’s social media presence in partnership with the Restaurant Chef and Marketing Team, ensuring brand consistency and engagement.
• Monitor and respond to guest reviews and feedback across online platforms in a timely, professional manner to protect and enhance the restaurant’s reputation.
• Maintain strict adherence to health, safety, and sanitation standards at all times.
• Manage the departmental budget effectively, ensuring financial targets are achieved.
• Collaborate cross-functionally with other hotel departments to contribute to overall operational excellence.