The Guest Relation Officer is the face of the organization, responsible for ensuring a positive guest experience by providing exceptional service, addressing guest needs and complaints, and maintaining a welcoming atmosphere. This role requires excellent communication skills, a friendly and professional demeanor, and a proactive approach to problem-solving.
Ensure the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Develops and implements strategies where key guest relations metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
https://radissoncareers.com/job/guest-relations-officer-in-livingstone-zambia-jid-32237
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success […]
Wir suchen ab sofort einen Mitarbeiter, der unser engagiertes Team am Empfang im Radisson Hotel Düsseldorf City Center in Vollzeit unterstützt. Wenn Sie gerne im direkten Gästekontakt stehen und bereits erste Erfahrungen am Front Office gesammelt haben, freuen wir uns auf Ihre Bewerbung! Stellenbeschreibung Gästebetreuung: Sie sind der erste Ansprechpartner für unsere Gäste und sorgen […]
Company Description Park Inn by Radisson Amsterdam City West,a vibrant and colourful hotel and Amsterdam Congress Center, featuring 476 rooms and 20 meeting rooms conveniently located next to Amsterdam Sloterdijk train station and easily reachable for both guests and team members by car and public transport. The hotel is designed by the renowned designer Karim Rashid. The hotel is part of the VEN complex, meaning […]
Company Description Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of […]
Job Description The Receptionist supports the strategic plans and objectives of the Front Office Department. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The […]
