Group Reservations Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Group Reservations Coordinator

JOB DESCRIPTION

Waldorf Astoria is looking for a Group Reservations Coordinator to join the team in Chicago’s Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram

  • Classification: Full-Time
  • Shift: Monday – Friday, occasional Saturdays
  • Pay Rate: The pay rate for this role is $25-27 and is based on applicable and specialized experience and location.

What will I be doing?

As a Group Reservations Coordinator, you would be responsible for assisting group reservations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Answer calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
  • Build Group SRPs. Audits OnQ PM, R&I and Passkey for reservations, inventory and rate accuracy. Looks for special requests, coding issues and billing accuracy.
  • Reviews actualized rooms for potential billing errors.
  • Reviews group pick up, assists in forecasting and ensuring proper availability.
  • Provide and maintain professional, sincere, courteous, concise and knowledgeable service and communication to all guests and associates.
  • Demonstrate expertise in all areas of reservations process, systems, and general operations of the hotel
  • Coordinate group room reservations and related functions with in-house departments and group contacts
  • https://jobs.hilton.com/apac/en/job/HOT0C8B2/Group-Reservations-Coordinator-Waldorf-Astoria-Chicago

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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