Group reservations Team Member

Salary: £12.81/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels (T&C Applies)
• Complimentary Staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Pension Scheme
• Company sick pay
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

  Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Group Reservations Team Member, you…

• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Consistently offer exceptional, friendly and engaging service
• Assist guests and clients with special requests or changes related to their group bookings
• Support the Reservations and Front Office teams with overflow tasks and contribute to a collaborative team environment
• Manage group reservations from initial inquiry to final guest departure, ensuring accuracy in rooming lists, billing, and special requirements
• Communicate regularly with the Sales and Events teams to coordinate group blocks, track cutoff dates, and monitor pickup status
• Perform regular checks to ensure group blocks are accurate, including guest names, dates, rates, and billing details
• Maintain group blocks in the reservations system, updating rooming lists and ensuring accurate room assignments and rate codes
• Prepare and distribute group resumes and rooming list confirmations to relevant departments in a timely manner
• Ensure all charges related to group bookings (e.g. cancellation fees, deposits) are accurately processed and posted on time
• Respond to group reservation inquiries by phone and email promptly and professionally, providing clear and concise information
• Attend to other duties as requested by Management and Supervisorshttps://careers.accor.com/global/en/job/group-reservations-team-member-in-ibis-edinburgh-centre-south-bridge-royal-mile-edin-jid-58306