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JOB DESCRIPTION A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members […]
JOB DESCRIPTION A Chief Concierge maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. What will I be doing? As Chief Concierge, you will maintain an immaculate lobby and ensure consistently-delivered exceptional customer service to Guests, especially as service affects the transferring […]
Functions as the strategic business leader of the property’s Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets […]
