Staying with Meliá is an opportunity to learn, grow, and continue building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, all while remaining part of our family.
Are you ready to take the next step in your career with us?
REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Manager, and your Human Resources Manager of your interest in participating in the internal selection process . Your supervisor will not have the authority to approve or reject your application, but they must be duly informed.
At Palacio de Sancti Petri a Gran Meliá we are looking for a Guest Service Line to join our team, who has good interpersonal and organizational skills and a clear customer focus, passion for hospitality, excellent interpersonal skills and a clear customer focus.
Mission :
To fulfill the daily operations of the department, attending to all customer requests and committing to achieving excellence in customer satisfaction.
What will your main responsibilities be?
- To comply with the established customer service strategy, efficiently managing all guest requests and committing to achieving total guest satisfaction.
- Ensuring a positive customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations
- Inform and offer customers services and products that meet their preferences, both at the hotel and at the destination, applying upselling and crossselling techniques to optimize the hotel’s extra income.
- Manage customer incidents, following established protocols
- Comply with the attributes, standards, and manuals that apply in your department.
- Efficiently use the different customer experience management tools, as well as understand the results of the Voice of the Customer, complying with the established improvement plans.
- Comply with the Sensory Architecture established for your area.
- Place orders for materials, following the established product guidelines, for the best optimization of economic resources.
What are we looking for?
- Training in Tourism, Social Sciences, Public Relations, or similar.
- Knowledge of hotel management tools.
- Advanced proficiency in the Microsoft Office suite.
- Knowledge of hotel operations.
- Minimum of 1 year experience in the Guest Experience Department or another customer-facing department.
- Languages: English and advanced German.
https://careers.melia.com/job/C%C3%A1diz-GUEST-SERVICE-LINE-AGENT-PALACIO-DE-SANCTI-PETRI-A-GRAN-MELIA-HOTEL-%28CHICLANA%2C-C%C3%81DIZ%29/1372065333/
