GSA Mgr

Staying with Meliá means embarking on a journey without borders, taking advantage of the unlimited opportunities for growth and development that our global family offers. It means knowing that the world is yours and that your opportunities to work in different countries are within reach, all while remaining part of our extended family.

It’s about taking one of the most exciting journeys of your life, a journey where inspiration and personal and professional growth will accompany you every step of the way.

Are you ready to take charge of your career and explore inspiring new opportunities within Meliá? 😉🌟

REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Manager, and your Human Resources Manager of your interest in participating in the internal selection process . Your supervisor will not have the authority to approve or reject your application, but they must be duly informed.

Job Mission:  To achieve the satisfaction of our guests and clients, working with professionalism, enthusiasm and knowledge necessary to assist our clients in every service challenge that they demand and deserve. 

Are there any activities you’ll have to do?

• Inform the other Concierges of the day’s information or pending tasks via logbook and in daily briefings.
• Inform our guests about hotel services and facilities, as well as restaurant and bar hours, and services included and not included in the all-inclusive package.
• Ensure that all reservations are fulfilled on time and in the correct manner.
• Regarding transportation to the airport, you must ensure that it has been prepared 24 hours in advance and depending on availability.
• Provide information on city and regional services, recommend places of interest, and announce upcoming events in the area. Include transportation options and means of getting around. Locate areas clearly identified with maps or well-defined signage.
• Complaint resolution and follow-up in conjunction with the people responsible for the area from which the complaint originates, seeking to ultimately obtain a solution and guest satisfaction.
• Requiring amenities for special situations and VIP guests.
• Arrange and provide babysitting services.
• Assist the guest in case of lost or misplaced luggage by calling the airline to investigate its whereabouts and ensuring that if found it can be sent back to its owner in the shortest possible time.
• Assisting external clients via email with requests ranging from general information to any arrangements and/or services the client may need for their future stay.
• Supervise the Concierge area, paying attention to receiving special requests for VIPs from management.
• Attend to the guest in case they require special arrangements, amenities, flowers, etc. and ensure payment of the requirements.

https://careers.melia.com/job/Baja-California-Sur-Guest-Service-Manager/1188104801/