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GUEST CONCIERGE

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

 

  • My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

Guest Concierge – Club by Meliá – Paradisus Fuerteventura (UNLIMITED COMMISSIONS)

📍 [COSTA CALMA, FUERTEVENTURA] | 🕐 Full-time | 💼 Permanent contract | Salary according to collective agreement + competitive commissions.

 

About Meliá Hotels International:

We are one of Spain’s leading hotel companies, with over 350 hotels in more than 40 countries and 8+ brands (Gran Meliá, ME by Meliá, Paradisus, Meliá, INNSiDE, Sol, The Meliá Collection, ZEL, among others). We operate with a global reach and sustained growth in Europe, Latin America, and the Caribbean. With a workforce of 46,000 professionals, Meliá is experiencing rapid growth with new openings every year and a focus on the premium and luxury segments.

Club by Meliá is the team that markets Meliá’s premium vacation program/membership. It offers year-round travel flexibility and exclusive benefits for its members, with different membership levels (Infinite Blue, Red, and Black). You’ll help your clients vacation more often, better, and under better conditions.

Joining Club by Meliá means becoming part of a global company, passionate about hospitality, service excellence and lasting relationships with our customers.

 

Job mission:

The Sales Advisor at Club by Meliá is the brand’s commercial ambassador, responsible for offering consultative sales experiences focused on understanding customer needs and providing them with the best solution.

The Guest Concierge is the first ambassador of Club by Meliá, responsible for offering an exceptional and personal service, using every contact with the guest as an opportunity to create a connection, inspire trust and spark interest in learning about the benefits of Circle by Meliá.

Their mission is to transform hospitality into a personalized and authentic experience, naturally generating business opportunities and contributing to the success of the sales team.

1. Before the interaction:

·Identify guests with potential interest in Club by Meliá products and services.
·Prepare and plan the day of contacts, prioritizing high-value profiles.
• Keep guest records updated in the CRM and coordinate the invitation schedule.

2. During the stay:

·Offer a personalized, warm and professional service from the first contact.
·Use conversation and empathy as key tools to build trust.
• Proactively invite guests with a suitable profile to visit the sales room, highlighting the benefits. Make natural and effective presentations of the Circle by Meliá program, without exerting sales pressure.
·Communicate to the Sales Advisor the relevant information obtained during the interaction (profile, interests, motivations, objections).

3. After the interaction:

• Accurately record the results of each invitation in the CRM, ensuring traceability and follow-up.
• Collaborate with the sales team to ensure a smooth transition between Guest Concierge and Sales Advisor.
• Participate in training sessions and team meetings focused on continuous improvement.
·Analyze the results obtained and propose improvements to optimize conversion and guest satisfaction.

Who you will be working with:

You will work closely with the Hotel, its reception department to identify potential guests interested in our service, and with the Sales area to provide support to guests throughout their stay at the hotel.

While the Guest Concierge focuses on building trust, inviting, and pre-qualifying guests, the Sales Advisor leads the presentation, negotiation, and closing of the sale. This synergy ensures an exceptional experience for both the guest and the marketing and sales team.

You will be part of a collaborative, feedback-based culture that values ​​clear communication and shared responsibility for success.

 

Key competencies:

•Service orientation and genuine hospitality.
• Effective communication and interpersonal skills.
• Empathy, active listening, and commercial sensitivity.
• Collaborative work and team spirit.
• Adaptability and proactivity.
• Organization and time management.

 Digital skills:

• Experience with CRM systems and digital reporting tools.
•Accurate recording of data and interactions in corporate systems.
• Basic analysis of metrics and performance results.
• Use of digital communication and planning tools.

 

Essential Requirements:

·Minimum of 1-2 years of experience in customer service, concierge or similar positions.
• Availability to work weekends when the operation requires it.
·Passion for hospitality.
• Proactive, positive and results-oriented attitude
• Excellent communication skills and customer service orientation.
• Commercial sensitivity and ability to build trusting relationships.

 

Desirable Requirements:

•Training in Tourism, Business Administration, Marketing or International Trade
• Fluent level of English (second language: French, Portuguese or German is a plus).
•Possibility of temporary geographical mobility if the operation requires it to other Resorts of the company.

What we offer:

• Stable Base Salary
• High potential to grow your income through unlimited commissions: your performance defines your income.
• Continuous training from your first week in the position.
• Company-provided training in consultative and emotional selling techniques.
• Professional development and global mobility.
• International, dynamic and collaborative environment.
·Exclusive benefits of the Meliá group.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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