Telephone Operator

Waldorf Astoria London – Admiralty Arch is seeking a Telephone Operator to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

 This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

 Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

 Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
  Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here’s what you’ll do during a typical day:

Telephone Operator professionally receives, conveys, and responds to all guest and management communications, including enquiries and emergency situations. Leveraging a refined knowledge of hotel facilities, services, and the surrounding area, the role ensures prompt, accurate, and seamless responses that enhance the guest experience.

As a Telephone Operator, you will serve as a key point of connection for both guests and internal stakeholders, managing all communications with discretion, efficiency, and poise. As a contributor to guests’ first impressions of the hotel, the Switchboard Telephonist is expected to perform all duties to the highest standards of ultra‑luxury hospitality.

• Resolving guest enquiries efficiently while achieving consistently positive outcomes
• Accurately receiving, recording, and delivering all guest and management messages in a timely manner
• Ensuring all wake‑up calls are delivered precisely at the requested time
• Maintaining in‑depth knowledge of all hotel facilities and services, confidently promoting offerings through refined upselling where appropriate
• Managing emergency calls immediately, calmly relaying clear and accurate information in accordance with hotel protocols
• Always demonstrating exceptional service etiquette and professionalism
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