Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
Join our pre-opening Guest Experience team as Guest Experience Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Guest Experience Supervisor, you will play a vital role in creating personalized guest experiences, contributing to both pre-opening preparations and day-to-day operations once open.

What You Will Do

• Assist with pre-opening tasks including guest experience procedures setup, training, and systems preparation.
• Welcome guests warmly and assist throughout their stay, ensuring personalized service and attention to detail.
• Manage VIP, repeat, and special guest preferences to deliver tailored experiences.
• Coordinate pre-arrival arrangements, in-stay services and post-departure emails, collaborating with Front Office, Concierge, and Housekeeping teams.
• Handle guest feedback and service recovery, ensuring guest satisfaction and loyalty.
• Support the management of guest profiles and recognition programs to enhance personalized service delivery.
• Serve as a point of contact for guests, providing assistance with reservations, itineraries, and recommendations.
• Ensure all guest interactions reflect the Four Seasons commitment to luxury service and hospitality excellence.

What You Bring

• Previous experience in guest relations or front office roles within luxury hospitality, preferably with pre-opening exposure.
• Strong interpersonal skills and a passion for personalized guest service.
• Professional appearance and excellent communication skills.
• Ability to multitask and manage guest preferences efficiently.
• Familiarity with PMS systems (Opera preferred) and guest profile management.
• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.
• https://careers.fourseasons.com/us/en/job/REQ10358887/Guest-Experience-Agent-Four-Seasons-Resort-and-Residences-AMAALA-at-Triple-Bay-Saudi-Arabia