Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

 

 

About the role:

The Guest Experience Agent is responsible for supporting the Guest Experience Manager in overseeing and enhancing the overall experience of guests, ensuring high level of satisfaction and loyalty.

 

What you will do:

  • Support Guest Experience Manager in all related duties, as directed.
  • Conduct prearrival outreach for incoming guests via email, chat and phone calls.
  • Communicate with guests directly, travel agents or executive assistants of our guests.
  • Actively book dining and activities for guests prior to arrival and perform many other concierge related duties.
  • Act as a VIP hotel contact to our VIPs in house in the absence of the Guest Experience Manager.
  • Review all guest reservations and profiles daily to identify VIPS.
  • Determine amenities for all VIP and special occasion guests and coordinate directly with the applicable departments.
  • Coordinate unique and one-of-a-kind experiences to differentiate from competitors.
  • Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events.
  • Support the Front Desk team as a Guest Service Agent during peak arrival and departure times.
  • Display a high level of integrity and professionalism at all times in dealing with guests and employees.https://careers.fourseasons.com/us/en/job/REQ10369732/Guest-Experience-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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