Guest Experience Agent

About the role

The Guest Experience Agent plays a vital role in ensuring every guest enjoys a personalized and memorable stay at our hotel. By anticipating guest needs, resolving inquiries, and collaborating with all hotel departments, this position enhances the overall guest experience and contributes to the hotel’s reputation for exceptional service and hospitality.

What you will do

• Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.

• Create personalized experiences for guests by understanding their preferences and needs.

• Assist with reservations, special requests, and event planning to ensure memorable stays.

• Respond to guest inquiries and feedback, resolving issues promptly and effectively.

• Collaborate with various departments to deliver exceptional service and create unforgettable experiences.

What you bring

• Exceptional Communication Skills: Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.

• Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences to guests.

• Problem-Solving Abilities: Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.

• Attention to Detail: A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.

• Organizational Skills: Able to manage multiple guest requests, reservations, and service-related tasks effectively without sacrificing quality.

• Multitasking Ability: Can handle a variety of guest-related duties simultaneously, such as managing check-ins, booking reservations, or responding to inquiries.

• Professional Appearance and Demeanor: Presents themselves in a polished, professional manner, maintaining the brand image while engaging with guests.

• Team Collaboration: Works closely with other departments like concierge, housekeeping, and F&B to ensure seamless service and coordination for guests.

• Calm Under Pressure: Handles high-pressure situations, such as busy periods or challenging guest interactions, with poise and professionalism.

• Technological Proficiency: Familiar with hotel management systems and booking platforms to manage guest profiles, reservations, and requests.

• Local Knowledge: Familiar with the local area, including restaurants, attractions, and events, to provide guests with personalized recommendations.

• Multilingual Skills: Fluency in English and Spanish is essential; additional languages are a valuable asset.

• Flexibility and Adaptability: Open to working flexible hours, including weekends and holidays, and adapting to guests’ changing needs.

• Positive Attitude: Maintains a welcoming and enthusiastic demeanor, ensuring that all guests feel valued and appreciated.

• Commitment to Excellence: Strives to exceed guest expectations at every opportunity, enhancing the overall guest experience.

• Legal requirement: Authorization to work in Spain.

Work Experience: 2 Year.

Degree: Professional /Technician.

Languages: Spanish / English.

https://careers.fourseasons.com/us/en/job/REQ10363142/Guest-Experience-Agent-Four-Seasons-Resort-Mallorca-at-Formentor