Guest Experience Agent

Create 100% guest satisfaction by providing the “Yes I Can!” experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Give personal attention, take personal responsibility and apply teamwork when providing guest service.
• Listen with empathy, find solutions and follow through when resolving guest’s problems.
• Assume responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to provide service recovery.
• Perform other duties required to provide the Radisson Blu brand behaviours and genuine hospitality.
• Adhere to all hotel policies and procedures.

• Keep GE Supervisor/Manager & Duty Manager promptly and fully aware of all problems or unusual matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

Maintain a favourable working relationship with all hotel employees.

• Strong computer systems skills including; reservations and reporting systems
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills, PMS,
• Ability to work a flexible schedule
• General knowledge of the location and its attractions.
• Extensive knowledge of the hotel, its services and facilities

Minimum education:  High school diploma required, bachelor’s degree preferred

Minimum experience:  Minimum one – two years front office experience, in a public contact position

Language skills:    Hindi

https://radissoncareers.com/job/guest-experience-agent-hindi-speaking-foreign-local-contract-in-thanh-pho-phu-quo-c-vietnam-jid-32762