About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the role:

The Four Seasons Hotel Philadelphia is seeking a Guest Experience Agent to join our Guest Experience team. Our Guest Experience Agents responds to wide variety of guest requests by accurately assessing the guests’ needs and requests; adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Utilizes a variety of Four Seasons software to accurately track guest’s needs and preferences.

What you bring:

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

• At least one year of experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Strong customer service skills
• Work authorization in the United States

What we offer:

COMPLIMENTARY

• Room night stays at Four Seasons worldwide
• Employee meals prepared by our culinary team
• Dry cleaning and alteration of employee uniforms

DISCOUNTED

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

ADDITIONAL

• PTO and Nine (9) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth Opportunities with Four Seasons

Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our guest experience agents to be flexible in working mornings, evenings, weekends and holidays.

Want to know more about working for Four Seasons? Visit us at:

You Tube: http://bit.ly/WeAreFS

Facebook: http://bit.ly/WeAreFS_FB

https://careers.fourseasons.com/us/en/job/REQ10351119/Guest-Experience-Agent-Temporary