Guest Experience Ambassador

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Ambassador

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

 

 

About the Role

 

The Guest Experience Ambassador is the heart and soul of our guest journey — the first warm connection, the attentive presence throughout the stay, and the final impression guests take home. In this role, you embody the Four Seasons philosophy of genuine care, intuitive service, and personalized attention.

You will create meaningful emotional connections with guests, anticipate needs before they arise, curate bespoke experiences, and act as a gracious host throughout the property. With an eye for detail and a sincere passion for service, you will elevate each moment of the guest experience, ensuring that every interaction feels natural, thoughtful, and uniquely tailored.

You will support recognition, engagement, and service recovery while shaping a seamless, high-touch stay for all guests — from pre‑arrival preparations to thoughtful post‑stay follow‑up.

 

 

What You Will Do

 

  • Warmly greet, connect, and engage with guests throughout the property, creating an atmosphere of genuine welcome and hospitality.
  • Anticipate guest needs through active observation, emotional intelligence, and personalized communication.
  • Serve as the primary host in the lobby, public areas, and outlets — proactively assisting, guiding, and checking on guest comfort.https://careers.fourseasons.com/us/en/job/REQ10392778/Guest-Experience-Ambassador

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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