Guest Experience Internship

Join our talent community and develop your career with opportunities designed for people eager to grow like you.

Discover some of the benefits we offer:

Learning Pathways: You’ll have a clear plan from day one, with welcome sessions, follow-up and feedback to help you acquire new skills and prepare for your professional future.

Ideal Talent: We identify and develop top-performing interns to offer them the best career paths within the company. You’ll also have access to new opportunities at Meliá, such as our Graduate programs, designed to train the company’s future leaders.

Global and diverse environment: Enjoy a multicultural environment, where every day is an opportunity to learn, share and face new challenges.

Are you passionate about the world of hospitality and motivated to create memorable experiences for guests? At Meliá Palma Marina,  we are looking for  Tourism, Hospitality, or related students  who wish to complete their internship in our  Guest Experience Department , a key area for ensuring an excellent stay for our guests.

What do we offer?

• Joining a leading hotel within the Meliá Hotels International brand.
• Practical training led by industry professionals.
• A dynamic, multicultural, and service-oriented environment.
• Possibility of continuing your career within the group, depending on performance and available vacancies.

Responsibilities of the position (Guest Experience Intern)

During your internship, you will collaborate with the team on tasks such as:

• Personalized attention to guests : answering questions, assisting with special requests, and anticipating their needs.
• Managing the customer experience  from arrival to departure.
• Escort and welcome  to VIP clients and groups.
• Review and monitoring of quality standards  in different areas of the hotel.
• Incident management  and follow-up to ensure proper resolution.
• Collection and analysis of  customer feedback through surveys and online platforms.
• Support in organizing special details  (amenities, celebrations, anniversary, etc.).
• Collaboration with other departments  (reception, F&B, housekeeping) to ensure an integrated experience.
• Preparation of reports and summaries  on customer satisfaction.

Requirements

• Student of  Tourism, Hospitality, Protocol or related areas  with the possibility of signing an agreement.
• High level of  Spanish  and  English  (other languages ​​are a plus).
• A vocation for service, communication skills, and a positive attitude.
• Organizational skills and teamwork.

Duration and schedule

• Internship period adaptable according to academic agreement.
• Rotating schedule according to the operational needs of the department.

https://careers.melia.com/job/Islas-Baleares-Pr%C3%A1cticas-Guest-Experience-Meli%C3%A1-Palma-Marina/1411201333/