Guest Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

 

 

About the role: 
The Guest Experience Manager is responsible for delivering a customized, memorable and unique experience to resort guests and residents. By personalizing the service and improving guest loyalty, this position will consistently focus upon developing new ways to improve the Guest Experience.
What you will do: 
-Be a part of a pre-opening team!
-Oversee the resolution of guest concerns, and facilitates the delivery of quality, clean and safe facilities, amenities and services.
-Works cohesively with Resort Assistant Managers and all areas within the Front Office.
-Responsible for monitoring guest satisfaction and recommending approaches that can be implemented to better serve our guests.
-Manage and isolate specific VIP guests’ pre-arrival, while in house, and post-stay.
-Connect with each glitch guest to ensure full resolution while the guest is on property.
-Trace and write cards for VIP arrivals
-Walk all VIP rooms prior to arrival to ensure cleanliness, amenities and traces are placed.
-Coordinate guest experience of VIP guests while on property by communicating with all operational departments in the Resort (Housekeeping, Pool & Beach, F&B Outlets, Spa).
-Meet and greet all curbside and limousine arrivals throughout the day.
-Manage the queue rooms.
-Reach out to VIP guests prior to arrival to introduce yourself confirm transportation and offer to set up itinerary items while in house to personalize their stay.
-Attend Morning Operations Meeting and speak regarding each VIP arrival and the purpose of their stay.
-Act as point person for communication of the guest experience for VIP guests.
-Create and manage Excel spreadsheet daily of all VIP arrivals that GEM is responsible.
-Ability to cover Resort Assistant Manager shifts as business require
What you bring: 
-College degree preferred, especially in Hospitality & Resort Management, Business Administration, or equivalent experience.
-At least 3 years of experience in hospitality, preferably in a luxury environment.
-Strong and effective communication skills.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bellperson

Job for: Locals

The Tempo New York Times Square is looking for a temporary Bellperson to join our team. Designed by WATG and Mancini Duffy, this stunning property will feature 661 rooms with floor-to-ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal working spaces as well as […]

United States

Guest Service Agent

Job for: Locals

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of […]

United States

Guest Service Agent

Job for: Locals

JOB DESCRIPTION A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests […]

United States

Bellperson

Job for: Locals

The Hilton New York Times Square is looking for a temporary Bellperson to join our team. From a brunch-like-breakfast to dinner, take in Skyscaper and Manhattan views while enjoying tasty bites and cocktails from any one of our 3 dining outlets which include 42nd And Sky, High Rise Buffet, and Long Acre Market. The ideal candidate will have […]

United States

Guest Service Agent

Job for: Locals

Daily Pay Avaliable Starting Wage:  $20.25 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering […]

United States