Mandarin Oriental, Tokyo is looking for a Guest Experience Officer to join our Guest Experience team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.
About the job
Based at the Mandarin Oriental, Tokyo / within the Guest Experience Department in Tokyo, Guest Experience Officer is responsible, but not limited to, work with the Guest Relations team ensuring an exceptional experience that is personalized and customized to each guest.
The Guest Relations Officer will report directly to the Guest Relations Manager.
As Guest Experience Officer, you will be responsible for the following duties:
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that Mandarin Oriental, Tokyo’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Uses language and cultural skills to assist VIP’s from the colleague’s country of expertise.
• Acts as a liaison with all hotel guests requiring special needs and requirements
• Meets all VIP, long stay and suite guests
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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