Guest Services Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Agent

  • Permanent
  • Mandarin Oriental, Kuala Lumpur
  • Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
  • Ensure effective implementation of the IMS policy and procedures
  • Ensure continuous training and awareness of the IMS system
  • Ensure OTPs are monitored and acted upon
  • Identify areas of improvement through CPAR or suggestions
  • Ensure operational compliance to legal regulations and other requirements
  • Identification of new activities that are in relation to EASI and HIRADC.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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