Guest Services Agent

Reports to: Front of the House Manager and Director of Guest Experience & Training

Essential Functions:

• Perform job functions with attention to detail, speed and accuracy.

• Prioritize and organize.

• Be a clear thinker, remaining calm and resolving problems using good judgement.

• Follow directions thoroughly.

• Understand guest’s service needs.

• Work cohesively with co-workers as part of a team.

• Works closely with the housekeeping department for facilitate early arrivals, departures, rooms blocks, VIP needs, etc.

• Work with minimal supervision.

• Maintain confidentiality of guest information and pertinent hotel data.

• Ability to input and access information in the property management system/computers/point of sales system.

• Excellent phone & verbal communication skills.

• Flexible schedule.

Job Tasks:

• Ensures of room discrepancies.

• Oversees blocking of special room requests for next day’s arrivals.

• Coordinates and oversees the daily bucket check.

• Maintains a neat and orderly control desk and area.

• Consistently presents a polished and professional role model image to guests, coworkers, and other departments.

• Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance needed.

• Perform any other duties as assigned by the front desk management.

• Coordinates out of order rooms with housekeeping.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. https://careers.accor.com/global/en/job/guest-services-agent-in-novotel-miami-brickell-miami-united-states-jid-92528