Guest Experience Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39.

 

 

Join Our Team

We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

 

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

 

Four Seasons offers an award winning work environment and an excellent benefits package which include

 

Essential Functions

  • Supports the staff at the Front desk. Supports with Interviewstrains, and schedules the staff. Conduct Performance Evaluations and Disciplines staff when needed.
  • Coordinates arrivals, departures, and billing requirements.
  • Assures that all financial and credit procedures are followed (credit problems, paid-outs, Petty cash, direct billings, …).
  • Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences.
  • Review the arrivals, in house and departures suites/VIP and match with their golden Profiles
  • Update profiles and inform various departments.
  • Screens next day’s movements for special instructions to various departments.
  • Contacts guests and travel arrangers to clarify any discrepancies in the guest preferences before the guest’s arrival.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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