Guest Recognition Specialist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Recognition Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A lone star welcome in the country’s capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

 

 

About the role

The Guest Recognition Specialist (GRS) is an integral role in our Guest Recognition effort and our ability to deliver exceptional levels of intuitive service with every guest, every stay at every property. This global focus positions Four Seasons as the brand that knows our guests best and is the leader for delivering exceptional guest experiences through personalized recognition that is meaningful, valued and consistent.

 

What you will do

  •  Review all guest reservations and profiles daily to prepare for arrivals and communicate specific needs to all departments.
  • Liaise with Guest Experience Manager to ensure a connection is made between the guest’s information and the guest’s experience at all stages of their stay (pre arrival, stayover and post departure)
  • The Guest Recognition Specialist is the guest profile and preference expert, fully trained and familiar with all aspects of profile management.
  •  As the expert for guest profiles and preferences, provide ongoing communication to key departments on audit results, upcoming programs/initiatives and training.
  • Ensure e-mail addresses and mobile phone numbers are being captured and updated by Reservations and Front Desk

 

What you bring

•   Excellent reading, writing and oral proficiency in the English language.

•    Prior experience in Opera is required.

•   1-2 years experience as GRS or Reservations Agent preferred.

 

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package

•    Excellent Training and Development opportunities

•    Complimentary Accommodation at other Four Seasons Hotels and Resort

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary Employee Meals

 

Schedule & Hours:

•     This is a full-time position

•     This role primarily works Wednesday through Sunday, although may be asked to work other shifts, based on business volume.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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