Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
• Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards.
• Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.
• Information Provider: Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience.
• Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.
• VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.
• Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements.
• Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager.
• Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences.
• Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort’s lifestyle-focused identity.
• Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation.
• Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort’s crisis management protocols.
• Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions.
• Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore’s sustainability initiatives.
• Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures.
• Professional Appearance: Maintain a polished and professional appearance that reflects Swissôtel’s luxury and lifestyle brand.
• Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty.
• Event Participation: Assist in organizing and executing guest events or activities to enhance their stay.
• Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently.
• Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance.https://careers.accor.com/global/en/job/guest-relation-agent-russian-speaker-in-swissotel-sharm-el-sheikh-all-inclusive-collection-jid-94856
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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