Guest Relation Host

Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Responsibilities

Guest Recognition & Personalization:

• Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.
• Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.
• Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.

Guest Experience Management:

• Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.
• Handle guest feedback, requests, and concerns with empathy, professionalism, and a solutions-driven approach.
• Follow up on service recovery actions to ensure issues are fully resolved and guests depart with a positive impression.
• Coordinate bespoke amenities, surprises, and experiences in collaboration with Concierge, Butler Service, and F&B teams.

VIP & Special Handling:

• Coordinate arrival, in-house, and departure arrangements for VIPs, long-stay guests, and special-needs guests.
• Ensure all VIP amenities, room setups, and personalized touches are delivered accurately and on time.
• Act as a liaison between guests and hotel management, escalating feedback or concerns when appropriate.

Coordination & Communication:

• Work closely with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage to ensure seamless service delivery.
• Communicate guest preferences and special instructions clearly across departments.
• Participate in daily briefings to share guest insights and service priorities.

Standards, Etiquette & Brand Representation:

• Uphold Raffles grooming, etiquette, and communication standards at all times.https://careers.accor.com/global/en/job/guest-relation-host-raffles-the-red-sea-saudi-national-in-raffles-the-red-sea-umluj-saudi-arabia-jid-80117