POSITION SUMMARY
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
https://careers.marriott.com/guest-relations-coordinator/job/5B7DAC7D6C0B2D1B521089B4615D2B73
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that […]
Are you a master of first impressions with a passion for hospitality and people? Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder t to join our friendly and dynamic Front Office team. In this role, you will deliver exceptional and personalised guest experiences, ensuring every interaction is memorable. Located just moments from Mascot train station, […]
A Front Desk Agent is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service. This is a PM shift and availability must include weekends and holidays. A clean driving record is required, due to the need of potentially driving our airport shuttle. Range of pay is […]
Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining. Want to learn more? Hotel Website, Instagram, Facebook, Youtube Classification: Full-Time Shift: Various – must […]
A Front Desk Agent is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service. This is a PM shift and availability must include weekends and holidays. A clean driving record is required, due to the need of potentially driving our airport shuttle. Range of pay is […]
