Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Manager

Job Description

 

  • Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
  • Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
  • Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
  • Monitor guest satisfaction and provide feedback to management for service improvements.
  • Supervise and support the Guest Relations team in daily operations.
  • Provide coaching and guidance to team members to maintain service standards.
  • Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
  • Maintain guest records, preferences, and special requests in the hotel system.
  • Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
  • Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
  • Assist in planning and executing special events, VIP services, and guest recognition programs.
  • Ensure proper arrangements for guest amenities, surprises, and personalized services.

 

Qualifications

 

Qualification:

  • Diploma or Bachelor’s Degree in Hotel Management, Hospitality Management, Tourism or a related discipline is preferred.
  • Additional qualifications in Guest Experience, Customer Service or Luxury Hospitality would be an advantage.

Experience:

  • Minimum 3 years or more of experience in Front Office, Guest Relations or a similar guest-facing role within a 5-star hotel or luxury resort.
  • Minimum 2–3 years in a managerial position within Guest Relations or Front Office.
  • Proven experience in managing VIP guests, guest profiling, service recovery and guest experience.
  • Experience in a luxury resort environment is strongly preferred.
  • Experience with PMS/CRM systems and guest profiling tools.

Technical skills:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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