Guest Safety Ambassador

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

The Guest Safety Ambassador is responsible for ensuring the safety and wellbeing of our Colleagues, guests and visitors as an integral part of our operations. As a Guest Safety Ambassador, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.
What you will be doing:

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises.
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy are investigated and reported
• Respond to all emergency situations and provide First Aid and CPR as required
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Previous experience in a Security role required
• Relevant security experience in a luxury hotel environment is required
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Certificates, Licenses, Registrations

https://careers.accor.com/global/en/job/guest-safety-ambassador-in-fairmont-century-plaza-los-angeles-united-states-jid-86262