Guest Service

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service

Job Description

 

Brindarle al cliente un servicio totalmente cercano y personalizado, al atender las llamadas de los huespedes.

  • Ser el responsable de atender todas las llamadas de nuestros huéspedes y externos al hotel.
  • Lograr resultados positivos con las consultas de los huéspedes de manera oportuna y eficiente.
  • Demostrar un alto nivel de servicio al cliente en todo momento.
  • Efectuar el paso de turno, siguiendo las prácticas preestablecidas.
  • Reportar cualquier situación considerada peligrosa o sospechosa en el hotel.
  • Cumplir el reglamento interno del hotel, las políticas y los procedimientos de su departamento.
  • Reflejar las actitudes ideales del conector “Yo conecto”, “Yo involucro”, “Yo voy más allá” y “Yo personalizo” que son las bases de los valores de Accor.
  • Cumplir con el reglamento de Seguridad y Salud en el Trabajo.
  • Asistir a todas las capacitaciones programadas por la empresa.
  • Ejecutar otras funciones relacionadas de acuerdo con la necesidad del área.

 

Qualifications

 

– Profesional técnico o universitario en carreras como Administración, Hoteleria, etc.
– Experiencia con el sistema Opera
– Nivel de inglés avanzado
– 1 o 2 años de experiencia en el puesto

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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