Guest Service

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

 

 

About the role

Oversees Guest Service operations and acts as manager on duty in the hotel in the absent of senior manager

 

What you will do

  • Maintain harmonious and professional relationship with all departments
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Must have strong interpersonal skills and be able to relate to all levels of staff.
  • Coaches staff to achieve evolve behavior & benchmarks standards of Guest Service Assistant Manager / supervisor/Staff
  • Directs staff that performs the following duties and will also perform these duties on own:  Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
  • Manages the staff at Guest Service. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
  • Work closely with Guest Experience team for any guest experience/glitch occurred and follow up accordingly
  • Actively monitor lobby situation and work closely with Guest Experience team and provide assistance to the guest (VIP, Elite Guest, etc)

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Rooms Division Manager

Job for: Locals

JOB SUMMARY   Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property’s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures […]

United Arab Emirates

Front Office Executive

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

India

Guest Relations Manager

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

Japan

Guest Relations Officer

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

Japan

Receptionist Nights

Job for: Locals

POSITION SUMMARY The Courtyard by Marriott hotel Sandy Park, Exeter is a Hotel which opened in 2022 and is uniquely positioned next to the Exeter Chiefs Rugby Stadium with 250 bedrooms. Whether you are a rugby fan or not – this is destination for talent spotting The View; A completely unique roof top restaurant & […]

United Kingdom