DoubleTree by Hilton Hotel Cedar Rapids Convention Complex is looking for a guest service agent to join their team!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

The ideal candidate would be someone with customer service experience, willingness to learn, and who is able to multitask.

• Must be able to work a flexible schedule that will include days, evenings, weekends and holidays
• Base pay is $15.00 per hour
• Experience with shuttle or bus driving preferred

What will I be doing?

You would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• https://jobs.hilton.com/apac/en/job/HOT0C4AX/Guest-Service-Agent-Full-Time-DoubleTree-by-Hilton-Cedar