Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

The Embassy Suites by Hilton, located in the vibrant Eddy Street Commons is looking to add a Full-Time Guest Service Agent to their Front Office team.

Do you have a heart for service and enjoy working with people? This is a great time to join our award-winning workplace culture that is consistently named among one of the World’s Best Workplaces.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
  • https://jobs.hilton.com/apac/en/job/HOT0C6E4/Guest-Service-Agent-Embassy-Suites-by-Hilton-South-Bend-at-Notre-Dame

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Manager

Job for: Locals

今後のヒルトン小田原リゾート&スパのフロントオフィスをリードしてくださる方を募集いたします。お客様の満足度、チームメンバーの成長をリードし、より高めていただける方、マネージメント層と一緒にビジネス目標達成を戦略的に確実に実行していただける方を必要としています。これまで培った経験を活かして、新たなチャレンジをしたい皆さんからのご応募を歓迎致します。 業務内容 フロントオフィスマネージャーは、フロントのプレイングマネージャーとして活躍すると共に、フロント業務全般について監修し、チームをリードしていただくポジションです。また、他部門のリーダーと連携し、ホテル全体のオペレーションを円滑にコントロールしていただきます。将来を見据えた組織成長戦略を担うなど、戦略面でも重要な役割を担います。 •    フロントのオペレーション全般のリードおよびチームメンバーの指導、育成 •    接客 –    ホテルVIPゲストの応対 –    全ての苦情のフォローアップ •    各種レポーティング(例:勤怠管理、インシデント等) •    客室状況、販売状況の管理 •    防災・防犯の手順のアップデート、定期的な確認。 •    チームメンバーの勤怠管理 •    部門の経費管理 上記は主な業務の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。 応募資格(必須) •    5年以上のホテルフロント経験 •    2年以上のフロント部門での管理職の経験 •    ビジネスレベルの英語力(会話:社内会議や面談対応ができるレベル/読み書き:英語メールや資料作成ができるレベル) •    ネイティブレベルの日本語力(日本語が母語でない方はJLPT1級が必須) 求める人物像 •    ヒルトンのミッションおよびバリューへの共感 https://jobs.hilton.com/apac/en/job/HOT0C80L/Front-Office-Manager-HOD-Hilton-Odawara-Resort-Spa%E3%80%80%E3%83%95%E3%83%AD%E3%83%B3%E3%83%88-%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B9-%E3%83%9E%E3%83%8D%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%80%90%E3%83%92%E3%83%AB%E3%83%88%E3%83%B3%E5%B0%8F%E7%94%B0%E5%8E%9F%E3%83%AA%E3%82%BE%E3%83%BC%E3%83%88-%E3%82%B9%E3%83%91%E3%80%91

Japan

Director of Rooms

Job for: Locals

The Fairmont Olympic is considered Seattle’s most celebrated treasure, and a premier luxury hotel. Since opening in 1924, The Olympic has been the region’s destination for prominent civic and social events, as well as honeymoons, birthday celebrations and in-city getaways.   Job Description   Position Summary: The Director of Rooms will lead the Rooms Division; Housekeeping, […]

United States

Recepcionista

Job for: Locals

Somos uma empresa que valoriza o trabalho em equipe, pois através da colaboração podemos aprender e conquistar os melhores resultados. Acolhemos e valorizamos ideias para transformar positivamente nossas realidades. Nosso compromisso com a Diversidade & Inclusão: Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades […]

Brazil

Overnight Bellperson

Job for: Locals

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a […]

Canada

Guest Service Agent

Job for: Locals

Apply ShortlistSign up Mantra Esplanade Cairns sits within a prime location, walking distance to the swimming lagoon, pier and marina and a variety of restaurants, bars and cafes right at its door. Offering an extensive range of hotel, one and two bedroom apartments, pool, spa and fully equipped exercise room, Mantra Esplanade Cairns attracts both leisure […]

Australia

Add Your Heading Text Here