Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

Waldorf Astoria is looking for a Guest Services Agent to join the Front Office Team in Park City!

At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

  • Classification:Full-Time Seasonal
  • Shift: AM and PM availability required – must be available to work days, nights, weekends and holidays.

The ideal candidate will have the following:

  • Passion and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ability to handle multiple tasks at one time
  • Excellent communication and organization skills
  • Ability and eagerness to consistently delight and satisfy our guests

Want to learn more? Hotel WebsiteHotel Instagram, Facebook, YouTube

Why join the Waldorf Astoria Park City?

  • Drastically discounted spa services
  • 50% off the restaurant
  • Work in an environment where kindness, creativity and authenticity is highly appreciated
  • Complimentary meals on duty
  • Worldwide travel perks – up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
  • The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries

What will I be doing?

As a Guest Service Agent, you would be responsible for the check-in and check-out process as well as answering questions regarding regarding local dining and attractions, hotel hours of operations, and other guest requests. Specifically you would be responsible for performing the following tasks:

  • Welcome and fulfill the check-in process for Guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Serve as a key point of contact for Guests, effectively and efficiently managing requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Provide information, advice, and booking service for a wide variety of Guest inquiries
  • Maximize sales revenues through upselling and incentive programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
  • https://jobs.hilton.com/apac/en/job/HOT0C2QP/Guest-Service-Agent-Seasonal-Waldorf-Astoria-Park-City

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Services Associate I

Job for: Locals

  Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track […]

China

Duty Manager

Job for: Locals

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, […]

Vietnam

Front Desk Agent

Job for: Locals

  Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]

Jordan

GSA

Job for: Locals & Expats
Thailand

GRO Japanese

Job for: Locals
Philippines

Add Your Heading Text Here