Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

Company Description

 

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveler. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

 

Job Description

 

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Guest Service Agent All Rounder. As a Guest Service Agent All Rounder, your mission is to ensure our guests enjoy their stay with us by providing warm, responsive and luxury service.

Duties include but not limited to:

  • Welcoming guests to the hotel whilst providing prompt, courteous and efficient check-in and check-out.
  • Assisting guests with requests and creating memorable experiences.
  • Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
  • Assisting in-house and external guests via telephone calls and email enquiries.
  • Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.
  • Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner.

This role falls under HIGA Level 3, with the following rates: Monday to Friday $27.97, Saturday $34.96 and Sunday $41.96.

 

Qualifications

 

What we are looking for:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Service Representative

Job for: Locals

POSITION SUMMARY   Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to […]

United States

Receptionist

Job for: Locals

ob Title : Receptionist Work Location : Hilton Istanbul Bomonti Hotel & Conference Center Reporting To : Director of Front Office What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions […]

Turkey

Front Office Supervisor

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

United States

AFOM

Job for: Locals
Jamaica

RECEPCIONISTA

Job for: Locals

Descrição da empresa   HOTEL MERCURE BH LOURDES   Descrição da vaga   Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os procedimentos de checkin e check-out, atendendo aos padrões de excelência no atendimento e da marca. PRINCIPAIS ATRIBUIÇÕES E RESPONSABILIDADES • Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e […]

Brazil