Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
JOB DESCRIPTION 当ホテルでは、リクルートメント・エグゼクティブ(採用担当)を募集しています。 採用業務全般を担当し、魅力ある人材の確保と円滑な採用プロセスの運営を通じて、ホテル運営を支えていただくポジションです。 主な業務内容 採用活動全般(応募管理、面接調整、採用手続き) 採用媒体・エージェント・学校との連携 オンライン採用(ホテル公式サイト等)の管理 人事関連書類・データの管理 外国籍スタッフの就労許可・ビザ手続きサポート チームメンバー対応および社内コミュニケーション支援 など 応募要件 採用または人事関連業務の経験をお持ちの方 高いコミュニケーション能力と機密保持意識を有する方 正確かつタイムリーに業務を遂行できる方 https://jobs.hilton.com/apac/en/job/HOT0CJ21/%E3%80%90Meguro-Gajoen-Tokyo-LXR-Hotels-and-Resorts%E3%80%91Recruitment-Exective
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service […]

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