Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

JOB DESCRIPTION

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

Want to learn more? Hotel WebsiteFacebookInstagram

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • https://jobs.hilton.com/apac/en/job/HOT0CCN9/Guest-Service-Agent-Full-Time-Waldorf-Astoria-Washington-DC

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bell Attendant

Job for: Locals

Join Embassy Suites by Hilton Chicago Downtown Magnificent Mile as a Part-Time Bell Attendant and help create a warm, welcoming first impression for every guest. You’ll assist with luggage, escort guests to their suites, and provide helpful information about the hotel and local area. This role is perfect for someone friendly, professional, and passionate about hospitality. We […]

United States

Guest Service Agent

Job for: Locals

Conrad Fort Lauderdale Beach is looking for a Guest Service Agent to join the Front Office Team!    This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique […]

United States

Overnight Guest Service Agent

Job for: Locals

The DoubleTree by Hilton Crystal City is seeking an Overnights Guest Service Agent to join their Front Office team! This 627-room property is half a mile south of The Pentagon near I-395 and the Pentagon City Metro station is only a three-block walk away! The ideal candidate will have a genuine passion for hospitality and is ready to deliver […]

United States

Front Desk Agent

Job for: Locals

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of […]

United States

Bell asst Mgr

Job for: Locals
Thailand