Guest Service Agent

From a Warm Cookie to a Warm Welcome — You Set the Tone for Every Stay in the Heart of Austin.”

At DoubleTree Suites by Hilton Austin Downtown Capitol, hospitality begins the moment a guest walks through our doors—and it starts with you. As an On-Call Guest Service Agent, you’ll be the friendly face and helpful voice that welcomes travelers visiting Austin for business, government, events, or fun.

Located steps from the Texas State Capitol and surrounded by the energy of downtown Austin, our hotel blends comfort, service, and local charm. In this flexible, on-call role, you’ll jump in when needed to deliver the thoughtful, genuine hospitality that makes DoubleTree feel like home.

      Why You’ll Love Working Here

• Flexible, on-call scheduling that fits your lifestyle

• A welcoming, team-oriented work environment

• Valuable experience with a globally respected Hilton brand

• Opportunities to grow within hospitality

• Hilton team member travel and hotel discounts (where eligible)

Greets guests in the lobby and provides a variety of types of assistance to guests during their stay.

What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• https://jobs.hilton.com/apac/en/job/HOT0C6R8/Guest-Service-Agent-On-Call-DoubleTree-Suites-by-Hilton-Austin-Downtown-Capitol