Guest Service Agent

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience.

Our Front Office team is searching for a Guest Service Agent to join our passionate team on a full-time basis. In this role, you’ll be the warm and welcoming face that greets our guests and sets the tone for their stay. From check-in to check-out, you’ll handle reservations, process payments, and provide friendly assistance with everything from valet parking to local recommendations. No two days are the same—you’ll be the go-to person for guest enquiries, ensuring every interaction contributes to an exceptional experience. If you have a natural talent for making people feel welcome and comfortable, we’d love to hear from you!

What we need from you

• A demonstrated reputation for being a positive team player, with a passion for guest experience
• Prior experience in a similar role within the hotel industry
• Excellent communication skills (both written and verbal)
• A valid Full NZ drivers license
• Flexibility and ability to work a rotating roster, including weekend work
• Full working rights within New Zealand with no restrictions

What you can expect from us 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.