Guest Service Agent

Waldorf Astoria is looking for a Guest Services Agent to join the Front Office Team in Park City!

At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

• Classification:Full-Time
• Shift: AM and PM availability required – must be available to work days, nights, weekends and holidays.
• Pay Rate: $19/hour plus full-time benefits

The ideal candidate will have the following:

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ability to handle multiple tasks at one time
• Excellent communication and organization skills
• Ability and eagerness to consistently delight and satisfy our guests

Want to learn more? Hotel Website, Hotel Instagram, Facebook, YouTube

Why join the Waldorf Astoria Park City?

• Free Epic Local Ski Pass  (Winter Season only)
• Drastically discounted spa services
• 50% off the restaurant
• Work in an environment where kindness, creativity and authenticity is highly appreciated
• Complimentary meals on duty
• Worldwide travel perks – up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries

What will I be doing?

As a Guest Service Agent, you would be responsible for the check-in and check-out process as well as answering questions regarding regarding local dining and attractions, hotel hours of operations, and other guest requests. Specifically you would be responsible for performing the following tasks:

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Serve as a key point of contact for Guests, effectively and efficiently managing requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Provide information, advice, and booking service for a wide variety of Guest inquiries
• Maximize sales revenues through upselling and incentive programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BQ7D/Guest-Service-Agent-Waldorf-Astoria-Park-City