Guest Service Agent

Join the Front Office team at Pullman Cairns International, where we create memorable guest experiences through genuine service and warm hospitality. The Pullman legacy is built on innovation, connection, and seeing the familiar differently.

As a Guest Service Agent, you will be the face of our hotel – welcoming guests, assisting throughout their stay, and delivering personalised service that reflects our service spirit. We hire for personality and train for skill, offering a supportive environment where you can grow, learn, and build a meaningful career in hospitality.

Located in the heart of Cairns City, our hotel features 324 rooms, 13 meeting spaces, Coco’s Kitchen and Bar, and in-room dining. You’ll play a key role in shaping exceptional guest journeys in a fast-paced, professional setting.

If you’re passionate about people, thrive in a team environment, and enjoy delivering outstanding service, we’d love to hear from you.

We are on the hunt for an enthusiastic and passionate part-time Guest Service Agent to join our exceptional front office team, ensuring our guests receive the highest level of hospitality and care.

In this role, you’ll:

• Deliver warm, professional, and personalised service as the first and last point of contact for our guests
• Create a seamless guest journey by handling check-ins, check-outs, and guest enquiries with confidence and care
• Proactively respond to guest requests and resolve concerns to ensure a memorable stay
• Collaborate closely with Front Office and other hotel departments to exceed guest expectations
• Anticipate guest needs and consistently go above and beyond to deliver exceptional experiences
• Uphold Pullman brand standards while maintaining a positive, welcoming environment

About You:

• A warm, positive, and professional approach with a genuine passion for guest service
• Ability to remain calm and confident in a fast-paced, high-volume environment
• A strong team player who collaborates effectively across departments
• Comfortable using computer systems; Opera Cloud experience is highly regarded
• Flexible availability to work a rotating roster, including weekends, public holidays, and overnight shifts
• Excellent communication and interpersonal skills with a friendly, approachable manner
• Proactive problem-solving skills with a focus on anticipating and meeting guest needs