Guest Service Agent

Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country’s most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It’s a place where lifestyle and career can genuinely coexist, and for the right person, it’s a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don’t just work in hospitality. You become a Heartist.

We are currently looking for a passionate and driven individual to take on the role as a casual Guest Service Agent with the flexibility to work across a rotating 7 day per week roster, including mornings, evenings, weekends and public holidays.

The responsibilities:

• Welcoming guests and managing check-in/check-out procedures
• Handling reservations, inquiries, and guest requests
• Providing local knowledge and recommendations
• Processing payments and maintaining accurate records
• Resolving guest concerns with professionalism and care
• Supporting other departments to ensure smooth hotel operations

The ideal candidate will possess the following qualities:

• Previous experience in hospitality or customer service (hotel front desk experience preferred)
• Strong communication and interpersonal skills
• Positive attitude and commitment to delivering excellent service
• Ability to work flexible hours, including weekends and public holidays
• Previous experience with Opera Cloud advantageous but not essential
• Valid Australian work rights – this role is not available for sponsorship