Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property is one that attracts a wide range of traveller. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Skills and Experience
Accor Benefits
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and […]
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No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties […]
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