Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

There’s a moment when a guest walks through our doors after a long journey, takes in the view and starts to relax. As a Guest Service Agent, you’re the person who makes that moment.

We’re looking for a warm, polished front office professional to join our team at Hotel St Moritz, Queenstown. You’ll look after our guests from before they arrive until after they leave: welcoming them, getting to know what they enjoy, booking the experiences that make their stay, and handling every detail with care. It’s a varied, hands-on role. You’ll also support our valet, concierge, food and beverage and housekeeping teams, so no two shifts are the same.

 

Job Description

 

Your Luxury Purpose: Be part of our dedicated team and play a vital role in delivering an exceptional guest experience. As a key member of our front-of-house team, you will provide guests with friendly and efficient service related to arrival, departure, and any guest queries — all within an atmosphere of refined elegance and personalized attention.

  • Provide efficient, friendly and professional service to all guests.
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
  • Take a positive problem solving approach with issues and concerns
  • Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
  • Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
  • Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
  • Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
  • Greet, check-in and assist guests.
  • Ensure professionalism and accuracy with information and billing during arrival and departure.
  • Follow procedures for cash and security on front desk.
  • https://careers.accor.com/global/en/job/guest-service-agent-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-115835

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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