Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

  • Mercure Rayong Lomtalay Villas & Resort

Hotel for travellers looking for local and authentic experiences Open your wings and discover Rayong’s coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.

Mercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.

Located at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.

 

 

Job Description

 

Job Purpose

A representative and creator of the guest’s stay cycle experience. This position is responsible for the delivery of pre arrival, welcome, stay enhancement, departure, and post departure experience. Ensure the professional and efficient daily operation of the Front Desk to assist Hotel’s guests and visitors in accordance to the Hotel’s established standards to achieve their expectation and satisfaction

Primary Responsibilities

Operation

  • Performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards
  • Handle guests requests promptly, report complaints and irregularities comments tactfully and efficiently. If found challenges refer to the immediate supervisor
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Abide by principles of guest privacy and personal data protection
  • Review arrival and departure lists to prepare relates documents such as welcome letter, registration card, folio, etc. for smooth flow of arrival and departure experience.
  • Review and prepare all necessaries for welcome and farewell of all VIPs level
  • Present warm welcome and provide fond farewell with hotel’s service sense and culture
  • Provide prompt, courteous and personalized service to all guests
  • Ensure all VIPs level and members consistently receive all benefits, special recognition and service.https://careers.accor.com/global/en/job/guest-service-agent-in-mercure-rayong-lomtalay-villas-and-resort-289-moo–jid-110864

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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