Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

JOB SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
PREFERRED QUALIFICATIONS
  • Education: High school diploma or Bachelors Degree in Hospitality
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • Proficiency in English is a must; Japanese is advantageous

This company is an equal opportunity employer.

frnch1https://careers.marriott.com/guest-service-agent-%E3%82%B2%E3%82%B9%E3%83%88%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9-%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88/job/7C48AF10F6F6E0C3284E3F48F799267B

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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