Guest Service Agent

About the role

We are seeking a warm, professional and guest‑focused Casual Guest Service Agent to join our Front‑of‑House team.

As the first point of contact for many of our guests, you will play an essential role in delivering a seamless arrival experience, providing thoughtful assistance throughout their stay, and ensuring every interaction reflects our commitment to exceptional hospitality.

You will support Reception and Guest Experience operations, handle enquiries with confidence and clarity, and create a welcoming atmosphere that sets the tone for a memorable visit. Whether assisting with check‑ins, resolving requests, or guiding guests through their stay, you will help ensure every moment feels effortless and personalised.

In this role, you will collaborate closely with Front Office, Concierge, Housekeeping and other operational teams to maintain smooth daily operations and uphold the highest standards of service.

What you will do

• Deliver warm, genuine and efficient service to all guests, ensuring a friendly and professional welcome at every interaction.
• Support the check‑in and check‑out process, handling payments, documentation and information with accuracy and attention to detail.
• Respond to guest enquiries promptly, providing clear information and helpful solutions.
• Assist with room allocations, keys, preferences and special requests to ensure personalised stays.
• Maintain a polished, organised and well‑presented front desk environment.
• Handle telephone and email enquiries, managing messages, bookings and follow‑up actions.
• Liaise closely with Housekeeping, Concierge and other departments to coordinate guest needs and maintain smooth operations.
• Proactively identify guest needs, offering assistance and recommendations before being asked.
• https://careers.fourseasons.com/us/en/job/REQ10374210/Guest-Service-Agent-Casual