Guest Service Agent

The Hilton Chicago O’Hare Airport hotel is looking for a Part time Guest Service Agent to join their Front Office team!

Located on the grounds of Chicago O’Hare International Airport, with an underground walkway to Terminals 1, 2, and 3 plus a shuttle to Terminal 5.

The ideal candidate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Shift: Able to work PM shifts along with weekends and holidays. overall, 2- 3 days per week.

Pay: $20.00 per hour

The Benefits:

• Access to your pay when you need it through DailyPay
• $250 discount on parking in C Lot
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• The Go Hilton travel discount program
• Supportive Parental Leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15%discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high-school com, literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• https://jobs.hilton.com/apac/en/job/HOT0C3O5/Guest-Service-Agent-Part-Time-PM-Hilton-Chicago-O-Hare-Airport