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Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

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Your day to day

•Be the warm welcome that kicks off a memorable guest experience
•Acknowledge IHG Rewards Club members and returning guests, in person or on the  phone
•Take and manage guest bookings, up-selling opportunities and telling them about ways  to improve their stay
•Handle cash and credit transactions
•Start every stay right by swiftly checking guests in and out – take IDs, hand out room  keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle  their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local  knowledge, and loop in management when necessary
•Stay safe all the time. Following our safety procedures, you’ll report all incidents and  wear any protective gear needed
•Take pride in your appearance and place as a brand ambassador
•Always know what events and activities are on the day’s schedule
•Jump into other ad-hoc duties when your colleagues need your help

 

Who we are

 

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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