Guest Service Agent

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone – The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

As a Guest Service Agent, you will be at the heart of the guest experience, creating a warm and memorable journey from arrival through to departure. Whether welcoming a guest for the first time, anticipating their needs during their stay or helping them discover the best of Melbourne, you will play an important role in creating stories that stay.

Tasks and responsibilities include:

• Be the first point of contact for our guests, creating a warm, genuine and personalised welcome
• Deliver exceptional service throughout the guest journey, anticipating needs and looking for opportunities to surprise and delight
• Manage check-in and check-out efficiently and professionally, ensuring every interaction reflects our luxury standards
• Build genuine connections with guests, taking the time to understand their preferences and creating memorable moments
• Respond to guest requests promptly, thoughtfully and professionally, taking ownership from beginning to end
• Provide knowledgeable recommendations on Melbourne, dining, shopping and local experiences to help guests make the most of their stay
• Handle guest feedback and complaints confidently, using your initiative to find positive and appropriate solutions
• Communicate effectively with Housekeeping, Food & Beverage and other hotel departments to ensure a seamless guest experience
• Maintain a high level of professionalism and attention to detail when handling guest information, room keys, payments and confidential information
• Ensure the security and wellbeing of our guests and their possessions
• Maintain clear communication with the Front Office team, including effective handovers and sharing relevant guest feedback and requirements
• Participate in training and development opportunities to continually build your skills and enhance the guest experience

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• https://careers.accor.com/global/en/job/guest-service-agent-full-time-in-hotel-chadstone-melbourne-mgallery-collection-melb-jid-107317