Guest Service Agent

The historic Washington Hilton is seeking a full-time Guest Service Agent to join their Front Office team! This 1107-room property is within blocks of Dupont Circle and Adams Morgan, with The White House and National Mall less than two miles away!

In this role, you will act as part of a team of agents and will collaborate with other hotel departments to fulfill guest needs – effective/professional communication is required of this position. Other attributes of an ideal candidate include previous guest-facing customer service experience, with the use of computer-based systems and multi-line phone systems at its core. Additionally, this is a fast-paced position where multi-tasking with attention to detail is paramount!

Shift Pattern: candidates should be available to work PM and overnight shifts as needed (weekend availability required)

Pay Rate: $29.30 per hour, plus potential for additional income through upselling!

Medical Insurance Coverage available – for you and your family!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• https://jobs.hilton.com/apac/en/job/HOT0C464/Guest-Service-Agent-Washington-Hilton