Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Job Description

 

Guest Service Agent – Mövenpick Resort & Residences Aqaba

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

 

  • To be the main communication point of the hotel by providing and coordinating a satisfactory rapid

    Response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate

    Personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSA’s will

    Be in communication with Front Office, Reservations, Housekeeping, Engineering, and all other

    Departments.

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

    Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus

    Your team and working environment:

  •  Answers all calls within maximum 5 rings, using the guest surname throughout the

    conversation.

  • https://careers.accor.com/global/en/job/guest-service-agent-moevenpick-resort-and-residences-aqaba-in-moevenpick-aqaba-aqaba-jordan-jid-2613

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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