Guest Service Agent

Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Just two blocks away you will have direct access to the Muni and BART. Here you will enjoy free meal on shift. We know that you’ll love being a part of the Hilton team!

The team is currently seeking a Friendly and approachable individual that is well organized, proactive, with solid administrative skills and is committed to providing excellent guest experiences to be their next Guest Service Agent. The ideal candidate for this role will possess:

• The ability to work a full shift (8 hours) walking/standing with or without reasonable accommodations.
• The ability to bend, stoop, walk and lift/push/pull up to 20 lbs.
• Can work a flexible schedule that includes AM, PM, Overnights, weekends and holidays.
• Can effectively communicate with English language-speaking guests.
• A minimum of 1 Year Customer Service Experience.

Shift Pattern: Full-Time

Shifts: AM/PM/Overnight

Hourly Rate: Starting at $35.06/per hour

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• https://jobs.hilton.com/apac/en/job/HOT0C1YU/Guest-Service-Agent-Hilton-SF-Union-Square