The Hilton Waikoloa Village is looking to hire Guest Service Agents to join their team at the main lobby!
62 acres of Hawaiian Paradise on Hawaii’s Big Island located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture. We will offer competitive health benefits, career growth opportunities and our Go Hilton travel discount program (immediate benefit upon hire).
Join Hilton and see why we are ranked #1!
The ideal candidate will have:
Shift Pattern: Varied (Union Role) – AM PM Overnight Open availability required including weekdays, weeknights, weekends and holidays; shifts will be dependent on business levels and seniority scheduling.
Pay Rate: $24.98 – $27.75
What will I be doing?
A Guest Services Agent is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Specifically, you would be responsible for performing the following tasks to the highest standards:https://jobs.hilton.com/apac/en/job/HOT0CFAJ/Guest-Service-Agent-Hilton-Waikoloa-Village
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, […]
