Guest Service Agent – Front Office

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent – Front Office

Company Description

 

Pullman Adelaide represent one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. We are a five-star hotel, with premium facilities including, gym, swimming pool, sauna, car park and two kitchens which look after PARC Brasserie and Bar, Executive Club Lounge, In Room Dining, and a growing conference and events department.

 

Job Description

 

What you will be doing:

As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
  • Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

 

Qualifications

 

Your experience and skills include:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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