Guest Service Line

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Guest Service Line

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

Be proud to belong to Meliá as we are proud of you 😉

Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

 

Key Responsibilities:

  • Manage guest requests via telephone and personalize their experiences.
  • Offer tailored services and apply upselling techniques.
  • Handle customer incidents and adhere to departmental standards.
  • Utilize management tools and follow improvement plans based on customer feedback.
  • Ensure health and safety protocols are followed.

 

Requirements:

  • Education: Training in Tourism, Hospitality, Marketing, or similar.
  • Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
  • Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.

https://careers.melia.com/job/Milano-Guest-Service-Line-Appartenente-alle-Categorie-Protette-Meli%C3%A0-Hotels-International/1287321801/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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