Guest Service Officer

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Officer

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means “beautiful hill”.

 

 

About the role:

The Guest Service Officer (Russian Speaking) is responsible for delivering a seamless and personalized arrival and stay experience for guests. This role acts as a key point of contact, assisting both Russian-speaking and international guests with inquiries, reservations, and service requests while upholding Four Seasons’ luxury standard

 

What you will do:

  •  Welcome and assist guests with check-in and check-out procedures
  • Provide personalized service to Russian-speaking guests, ensuring clear communication and comfort
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Coordinate with housekeeping, concierge, and other departments to meet guest needs
  • Provide information about hotel facilities, dining, and local attraction
  • Maintain accurate guest profiles and preferences in the system
  • Assist with room reservations, upgrades, and special arrangements
  • Ensure all interactions reflect Four Seasons’ service excellence standards
  • Handle cash transactions and billing accurately when required

 

What you bring:

  • 1 – 2 years’ experience working within a luxury hotel or similar environment
  • Excellent interpersonal skills and communication skills
  • Guest centricity and understanding the importance of guest’s preferences.
  • Fluency in Russian and English (spoken and written) is required
  • Ability to work in a fast-paced, multicultural environment
  • Proficiency in hotel systems (e.g., Opera) and Microsoft Office
  • Diploma or degree in Hospitality Management, Tourism, or related field

What we offer: 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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