Guest Services Agent

As part of the Front Office team, the ideal candidate innately possesses exceptional customer service skills, is highly organized and has a passion for hospitality. If you are helpful and accommodating, have a knack for problem solving and are energized by helping others, come join us!

Duties:

• Greets and registers guests; maintains guest accounts by posting charges/payments; assists in verifying/settling accounts at checkout or any time during guest stay; provides prompt and courteous service to meet high standards of service.
• Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
• Assists guests’ inquiries/requests and respond with the appropriate response and/or action necessary.

Minimum Qualifications

• High school diploma or equivalent
• The ability to communicate in English, both verbal and written
• Excellent communication and multi-tasking skills
• Previous customer experience and the ability to work effectively under pressure
• Exceptional problem solving skills and the ability to maintain composure in difficult situations
• The ability to work by themselves or part of a team

Salary:

$28.67 – $35.84 per hour

https://careers.accor.com/global/en/job/guest-services-agent-full-time-in-ala-moana-honolulu-by-mantra-honolulu-united-state-jid-90756