From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.
This position is responsible for delivering warm, efficient, and personalized service
throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front
Office procedures and upholding Swissôtel and Accor service standards. The Guest Services
Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains
effective communication with other departments.
Knowledge and Experience
• College diploma or equivalent qualification.
• Additional certification(s) in Tourism Management an advantage.
• Minimum 1–2 years of similar Front Office experience.
• Strong English communication skills; additional languages an advantage.
• Working knowledge of MS Office applications and basic Opera PMS proficiency.
• High level of professionalism and guest‑facing confidence.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques […]
“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]
“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]
