Guest Services Associate

Check-in into a world of opportunities!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Hilton Birmingham Metropole is now recruiting a part time Guest Service Associate to join the busy and vibrant Front Office Team. The hotel is in Birmingham’s NEC area, close to Birmingham International train station. With 790 bedrooms, 3 Food and Beverage outlets and over 30 meeting spaces, this hotel is a hive of activity. If you are Customer Service Focused with experience working on a busy reception desk, we want to hear from you! Please note you must be flexible with shift patterns including evening and weekend shifts. 

Hourly Rate of £12.27 per hour, 16 hour per week contract

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career ! your next position could be as a Reception Team Leader or Supervisor
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

Position Purpose

To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, in the hotel’s Front Office department.

Duties & Key Responsibilities

• Come to work every day with a big smile on your face
• Be a reliable and motivated member of the guest operations team,
• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
• Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times.
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, FO, concierge, Switchboard & Executive lounge service.
• https://jobs.hilton.com/apac/en/job/HOT0BSY5/Guest-Services-Associate-Part-Time