Guest Services Attendant

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Guest Service Attendant.

Responsibilities

The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Guest Service Attendant will assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• To ensure the guest is familiar with their room upon arrival i.e. temperature control
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests
• This person will also assist with luggage for arriving and departing guests as needed.
• The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted.
• This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing

• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• https://careers.accor.com/global/en/job/guest-services-attendant-in-fairmont-grand-del-mar-san-diego-united-states-jid-99627