Job Title: Guest Services Intern
Department: Guest Services
Reports to: Guest Services Director, Reservation and Revenue Manager, Night Manager and Guest Services Supervisor, Reservation Coordinator.
Job Overview:
Responsible for the accurate, courteous and efficient reservation providing the highest level of personal service. Provide information to any guest or visitor inquiry by phone. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels and Resorts Milano; main responsibility is the maintenance and control of the hotel’s room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces. The GS Trainee is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team. The relationship is key to the success of the Front of House operations functioning.
Place of work: Back office areas.
BASIC REQUIREMENTS:
Qualifications:
1. A College Degree or in the process of receiving one.
2. Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
3. Ability to provide legible communication.
4. Ability to compute basic mathematical calculations.
5. Knowledge of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience in a luxury market as Front desk agent or concierge.
3. Fluency in a second language.
4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Skills:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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